14,000+ satisfied customers use Tabidoo
Helpdesk that gets things done
How many requests end up in emails, chats, or somewhere in between? The online Helpdesk app in Tabidoo brings all your customer communication into one place.
Customize it to fit your team and make sure every request is handled on time and with full visibility. With Tabidoo’s Helpdesk, your customers stay closely connected to your support – so you can respond instantly and keep everything under control.
- No per-user pricing
- Free version with full functionality
- Best value for money
No commitment. Free. No per-user fees.
It’s not about requests.
It’s about how fast you respond.
Always online for your customers
Keep your request data fully under control. Create custom reports and have them automatically delivered, or view them anytime in your preferred layout.
Track the full history of every record. See what changed, when, and who made the update.
Filter records, save your views and filters, and export to Excel –just a few of the built-in features in Tabidoo that make your work easier across the entire system.
by 50 %
faster response times
When all requests are in one place and the system alerts you to new tickets or updates in time, your team responds faster –without unnecessary delays. Responses happen when they’re needed, not after the fact.
by 70 %
fewer missed requests
Thanks to centralized communication and a clear workflow for every ticket, requests no longer get lost in emails or messages. Each one has its place, history, and ownership – so nothing goes unanswered.
Every request has a story.
Make sure it has a process, too.
- Request management
- Updates
- Project overview
- User management
- Roles
Request management
You have full visibility over all requests across your projects. Assign attributes such as task type, priority, project, and more.
Updates
Customers are automatically informed about new product updates. As soon as a change happens, they immediately know what’s new and how it affects their usage.
As a result, no manual sending is needed – information reaches them on time, without extra work.
Project overview
Keep track of all projects related to your requests. See what’s being handled, its current status, and the tasks linked to each project. This way, nothing gets lost – and you always have clear context for every project.
User management
Every user has their own context.
So you can see who submitted the request, what’s already been handled, and the full communication history – all in one place.
As a result, you can pick up where things left off and keep things moving.
Roles
Assign each user a role that clearly defines what they can see and edit. This way, support handles tickets, managers have full visibility, and customers only see their own requests.
As a result, access is set to match your team’s reality – not the tool’s limitations.
Requests aren’t the problem.
Lack of clarity is.
When a request comes in, you know exactly where it belongs and what happens next.
The Helpdesk in Tabidoo gives every ticket a clear place, flow, and ownership. Communication, resolution, and follow-ups are all in one place, so nothing gets stuck between people or tools. Support stops being firefighting and starts working like a system.
- Every request has its place, histor and ownership.
- Notifications and visibility speed up resolution without unnecessary delays.
- You know what’s happening, who’s handling it and what comes next.
F&Q about Helpdesk in Tabidoo
How can we efficiently manage customer requests and support tickets?
Helpdesk in Tabidoo brings all customer requests together in one place. You can assign a priority, type, project, and responsible person to each ticket and track its entire resolution process. This prevents requests from getting lost across emails, chats, or individual team members.
How can we make sure customer requests don’t go unanswered?
Tabidoo uses notifications to keep track of new tickets and changes, while storing the status, history, and responsibility for each request. Your team always knows what needs attention, who is responsible, and what has already been done.
Can we track customer support performance in Helpdesk?
Yes. In Tabidoo, you can track request statistics, create custom reports, and have them sent to you automatically. This gives you a clear overview of your support operations and allows you to evaluate performance based on the data that matters to your team.
Can we set different access levels for customers, support agents, and managers?
Yes. User roles let you control what individual users can see and edit. Customers can access only their own requests, support agents can manage assigned tickets, and managers can maintain an overview of the entire customer support operation.
How many requests slipped through today?
Let’s change that – book a quick call and we’ll go through it together.
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Online meeting
30 min
Igor Kollár
Sales representative
Online meeting
30 min
Barbora Školaudy
Sales representative
Online meeting
30 min